SHIPPING POLICY
We ship items out as soon as possible but this may not always be the same day as the order is placed.
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In general, please ad 2-3 working days to allow for processing time. If we anticipate a longer lead time, it will be noted in the product description or we will contact you via email.
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All items will be sent via Australia post and a tracking number will be advised when available.
If you have any questions about the lead time on specific items, please do not hesitate to contact us at shezamequestrian@gmail.com with your question.
RETURNS POLICY
Once items have been used, we will not generally offer a refund. We will assess refunds or credits on their merits considering the nature of horses and the type of item that was available for purchase.
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If you are not 100% satisfied with your purchase, please contact us to discuss returning the product or to exchange the product for another one, be it similar or not within 14 days from the date you purchased it.
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If you have any questions in regards to returns, please do not hesitate to contact us at shezamequestrian@gmail.com.
PAYMENT METHOD
Shezam Equestrian's preferred method is PayPal. This offers safety and security for all payment transactions.
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Cash on Delivery / Pick Up is also offered to purchases that live locally.
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Direct Debit is also possible and can be arranged on an individual basis.